Shipping Policy
We prioritize the safety, security, and hassle-free shipping of orders from www.satyamjewellerdubai.com. To ensure secure transit, all our products are insured by a reputable insurance company.
We take great care in packaging every product, be it jewellery or gold coins, to ensure it reaches your doorstep in a durable and tamper-proof condition. Our trusted courier partners, including Bluedart, Ecom Express, Malca Amit, and BVC, are responsible for delivering the packages, selected based on their serviceability in the shipping address.
Shipping charges are completely waived off for all orders delivered across India, making the process even more convenient for our valued customers.
For delivery to proceed smoothly, customers must provide accurate details of the consignee/recipient, including name (as stated in their government-issued photo identification), complete address, nearby landmark, pin code, and contact number.
Upon delivery, the recipient will need to present one of the following identity proofs to collect the product:
- Passport, PAN Card,
- Driver’s License,
- or Voter ID.
The courier agent will verify the recipient’s identity before completing the delivery. Cooperation from the recipient in providing original copies of identity proof for identification is essential.
Orders can be delivered to the recipient’s residential or work location or to any nearby Malabar Gold and Diamonds showroom in India. However, delivery to public places like malls, hotels, restaurants, hostels, or streets is not possible.
In the event that the recipient is unavailable during the delivery attempts, the courier company will make up to three attempts to deliver the product. If the recipient remains unreachable or unavailable, the product will be returned to our facility in Mumbai.
Customers can track their orders through the “My Account” section on our website, and they can also make changes to the shipping address until the order is dispatched from our facility. To change the shipping address, customers should send an email to SATYAMJEWELLERS@HOTMAIL.COM
We guarantee product delivery in accordance with the terms and conditions of the courier company. Any discrepancies in the recipient’s details may result in non-delivery of the product.
www.satyamjewellerdubai.com reserves the right to modify this policy without prior notice. In such cases, the revised policy will be posted on our website.
In the event of shipment discrepancies such as damage, short or over-shipment, or suspected loss, customers should contact our Customer Care Department immediately within 72 hours. This can be done by calling +91 22 62300916 and sending an official email to SATYAMJEWELLERS@HOTMAIL.COM
For damaged products, customers must contact our customer service department within 72 hours of receiving the parcel. The investigation team will take appropriate action after receiving the complaint by email. Failure to report the incident within the specified timeframe will result in no responsibility being taken for the damages, and no refund or complaint will be entertained.
If any products are missing from the parcel, customers are urged to report the issue within 72 hours of receiving the parcel. This can be done by contacting our customer service department at +97143359727 and sending an email to SATYAMJEWELLERS@HOTMAIL.COM The investigation team will address the matter and provide a resolution within 7 working days. Failure to report any issues within the specified time frame or not following the recommended inspection process before accepting the parcel may prevent us from entertaining any complaints.
For non-receipt of an order, customers are provided with a tracking ID at the time of dispatch, which should be used to track the shipment. Once the shipment is delivered, a delivery confirmation is sent to the registered email ID. If the customer does not receive the parcel physically despite the email confirmation, they should contact our customer service department within 72 hours. This can be done by calling +97143359727 or sending an email to SATYAMJEWELLERS@HOTMAIL.COM The investigation team will promptly address the issue and provide a resolution within 7 working days. However, failure to report any issues within the specified time frame will result in us being unable to entertain any complaints or issue refunds in case of chargebacks raised to the bank without following the above process.