Refunds
Our No Questions Asked Refund Policy allows customers to return our products within 14 days of receiving delivery. Upon receiving the returned product at our registered address (which can be found on our website www.satyamjewellerdubai.com, we will promptly process a full refund to the customer’s account within 10 working days.
This refund facility is exclusively applicable for purchases made through our website, www.satyamjewellerdubai.com, and does not apply to purchases made at our physical stores in India.
To initiate a return, we will provide the customer with a convenient ‘Return Packaging Kit,’ ensuring that the product is securely packaged for the return journey. The return pick-up process usually takes 7-10 working days, and we strongly recommend noting down the courier airway bill number for tracking purposes.
Please note that this refund is subject to quality confirmation by our skilled quality assurance team. Additionally, we require the complete packaging, including all relevant documents such as the insurance certificate, original invoice, and product certificate, to be returned with the product.
Kindly be aware that our 14-day refund policy does not extend to certain items, including gold coins, silver articles, gold rakhi, and products ordered with specific indications such as smart buy (Make to Order), customization, engraving, personalized items, gift cards, purchases using promotion codes, or discount coupons.
We value our customers and strive to provide a hassle-free and transparent refund process to ensure their utmost satisfaction with our products and services. For any further information or assistance, we encourage customers to reach out to our dedicated support team through the contact information available on our website.
Returns Policy
Our Exchange Policy offers customers the convenience of exchanging purchased jewellery from www.malabargoldanddiamonds.com. Exchanges can be made by returning the product to either the registered address of www.satyamjewellerdubai.com or any of the Malabar Gold and Diamonds stores in India.
For exchanges made within 14 days of purchase, customers are eligible for a 100% exchange of the invoice value. However, please note that certain items, such as Smart Buy (Make to order) orders, Gold Coins, Customised Jewellery orders, and personalised jewellery orders, are not eligible for exchange within this period. For such cases, the exchange policy after 14 days of purchase is applicable.
For exchanges made after 14 days of purchase, the benchmark rate of platinum and gold from www.satyamjewellerdubai.com or the respective store will be considered for the exchange.
The exchange value for different product types is as follows:
- Gold Jewellery: 100% value of the benchmark gold rate.
- Diamond Jewellery: 100% value of the benchmark gold rate and 100% value of the invoice for diamonds exchanged against Diamond Jewellery.
- Era or Uncut Jewellery: 100% value of the benchmark gold rate and 75% of the invoice value of uncut diamonds.
- Precia or Precious stone Jewellery (Ruby, Emerald, Sapphire): 100% value of the benchmark gold rate and 75% of the invoice value of precious stones.
- Solitaire Diamond Only: 100% prevailing market value of the solitaire diamond, subject to a maximum of Rs. 10 lakhs.
- Solitaire Diamond Studded Jewellery: 100% prevailing market value of the solitaire diamond, subject to a maximum of Rs. 10 lakhs. Additionally, 100% value of the benchmark gold rate and 100% value of the diamond’s invoice will be considered.
- Platinum Jewellery: 100% value of the benchmark platinum rate and 100% value of the diamond’s invoice.
- Gold Coins: 100% value of the benchmark gold rate.
Please note that Making Charge, Other Stones, and Taxes are not eligible for any exchange value.
We believe in providing our customers with a flexible and transparent exchange policy to ensure their utmost satisfaction with our products. For more detailed information or assistance, customers are welcome to reach out to our dedicated support team through the contact details available on our website.