At times, certain discrepancies may arise, giving us the right to cancel orders. Common reasons for cancellation from our end include product unavailability in the inventory, pricing errors, and inaccuracies in product information. In some cases, we may require additional information from the customer to process the order, and we will notify them accordingly. If we need to cancel an order partially or completely, or if we require extra data, we will promptly inform the customer.
Should you decide to cancel your order after placing it, you can do so before the product is dispatched. For ready-to-ship products, upon receiving your cancellation request, we will initiate a refund through the same payment method used for the purchase. The refund process will be completed within 10 working days. However, please note that a pre-dispatch cancellation fee of 2% will be levied, and the remaining 98% will be refunded to your account. Kindly note that gold coin orders are non-cancellable under any circumstance.
Please be aware that we do not accept cancellations for Smart Buy (make-to-order) or customized jewellery products. If a customer wishes to obtain a refund or exchange such items for other product(s), the making charges and stone charges of the ordered product will be deducted from the payment. The balance amount will then be refunded to the customer’s account within 10 working days, or it will be adjusted against the exchanged product(s).
In the event of a failed transaction where the amount is deducted from the customer’s account, we assure you that the refund will be processed and the amount will be returned to your account within 72 hours.
We strive to maintain transparency and fairness in our processes, ensuring customer satisfaction at all times. If you have any questions or concerns regarding our cancellation and refund policies, please do not hesitate to contact our dedicated support team, whose contact details can be found on our website.